FAQ

 

+ WHEN WILL MY ORDER ARRIVE?

Processing + Delivery = ETA Order Arrival

Processing time

- In stock items will be sent 1-2 business days.
- Made to order items will take longer and depend on current work load and nature of the item. For more precise time, please contact me before placing an oder.

Estimated delivery times

- Australia, New Zealand: 4-6 working days
- North America, Western Europe, Asia and the Pacific: 6-13 working days
- Rest of the world: 10-15 working days

Please note that these are only estimate times, actual delivery time will depend on the shipping company and ground.


+ how will I get my digital download?

Once purchased, the file is available for download in the Order Confirmation page.

You will also receive the order confirmation email, followed by an email containing a link to the file.

This link will expire 24 hours after it is first clicked. Please contact me if you forgot to save it and need a new link.


+ do I hav to pay customs and import taxes?

If you are ordering from outside of Australia then, depending on the laws of your county you might have pay customs and import taxes. These fees are payable by customer. Please check relevant sight before placing an order.


+ Any other questions?

Please send me and email if you haven any other questions regarding Creatures of Yarn or or your order.